Date
April 17 - April 20, 2023
Presenters
Principal
Description
Location: Savannah, Georgia
Erica will be speaking on the topic of The Role of the Supervisory Committee in Handling Member Complaints on Wednesday, April 19.
When does the Supervisory Committee get involved with a member complaint? Does your credit union have a mechanism for the internal complaint process? When the committee facilitates an investigation, it is expected to be thorough, independent, and impartial. Learn what questions to ask when it comes to handling member complaints to ensure you follow best practices in managing compliance and reputational risk.
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